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Frequently Asked

Questions

We are glad to help you.

To make a contract is very easy. Write us, call us,
leave us a message and we will get back to you on the same day

How long does it take to install an Internet service?

It is very fast and simple. In less than 24 hours we process your online request or immediately if you contact us by phone or visit any of our offices. We schedule an appointment to carry out the installation, and from that moment you will be able surf without limits.

What Internet speeds can I have?

Depending on the area, there are different options that go from 100 Mbps to 1000 Mbps with fiber optic. Using Wimax, we can offer you up to 30 Mbps.

Is there Internet coverage in my area?

To find out if our service covers your area, you can contact directly with one of our specialists calling +34 966 196 000

What happens if there is no fiber optic in my area?

Our fiber optic network is constantly growing. If we do not have fiber optic in the area you are interested in, we can provide you with wireless Internet service, and when the fiber network is ready we can change to it. It is that easy.

Can I increase my speed at any time?

Yes, you can. Whenever you wish, you can increase your contracted speed. By simply contacting our Technical Support.

What packages does Grupo Telecable offer?

In Telecable, we firmly believe in the freedom to choose what you want and what you really need. Therefore, we do not force you to contract a service you do not require. However, you may customize your contract by adding those products that best suit you.

How can I add additional services?

It is very easy. By simply contacting us by phone, by visiting one of our offices or by email, and we immediately process your request.

Does the television package include all the channels or do I have to choose certain ones?

In Telecable we give you over 170 channels without conditions or hassle. You decide what and when to watch.

What should I do if I have problems with the connection?

Call +34 966 849 000 and our Technical Service will solve any problem in the least possible time possible. Guaranteed!

Can I stop the contract during holidays?

That is correct. If you are leaving for a period of time, you may temporary stop all your services by sending an email to customerservice@grupotelecable.es